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Welcome to the first edition of the
NCS monthly E-newsletter!
Our newsletter is designed to promote a better understanding
of the conservation and preservation of coins, and how
it serves to expand and enrich the hobby of numismatics.
Each month we will bring you interesting articles written
by conservation experts at NCS as well as thought-provoking
articles by guest contributors.
We hope you enjoy this first edition of the NCS E-newsletter,
and we look forward to your feedback.
NCScoin.com is LIVE!
With the debut of our e-newsletter also comes the premier
of the NCS website: www.ncscoin.com.
The website contains volumes of information about the
company, the staff, submission procedures, guidelines
and a gallery of before and after photographs.
"The website was a mammoth project, but the results
speak for themselves," says Brian Silliman, Assistant
Director of Operations and Conservator. "We are
very pleased with the website and hope that collectors
and dealers take advantage of the information on it,
which will be continually updated.
The website will continue to evolve as a resource for
the hobby as more information, articles and photographs
are added.
A highlight of the website is the e-booklet, "The
Conservation of Coins; A Buyers Guide." This
booklet was originally published by NGC, PNG, ICTA,
PCGS and ICG. It is probably the best source for understanding
the differences between cleaning, restoration and conservation.
NCS Named Conservation
Service of Choice by the ANA
In March of 2002, NCS was named the conservation service
of choice by the American Numismatic Association.
"We are pleased to offer this new affiliation
to the ANA membership," says ANA President John
W. Wilson. "Naming NCS as our official conservation
service allows ANA members to have their coins professional
conserved and hopefully will lessen the number of coins
seen in the marketplace that have been damaged by amateur
conservation and cleaning."
The ANA Museum Services Department offered conservation
services to its members until late last year. NCS will
now conserve coins, tokens and medals for the ANA museum
and its 30,000 active members worldwide.
Policy Changes - Effective Immediately
Payment for Submissions - Only credit cards
will be accepted as payment for evaluation and conservation
services. NCS accepts American Express, Master Card
and Visa. To expedite submissions and their return to
you, all authorized dealers and submitters must have
a credit card on file. If you wish to charge your submission
to a different credit card than is on file, you may
do so by writing the card on the submission form. If
you do not have a credit card on file, your submission
will not be accepted or it will be held until an account
is supplied.
Submission forms - All submissions must be received
on an original NCS submission form. NCS can no longer
accept submissions on invoices or NGC submission forms.
Submission forms must also be filled out completely
to avoid processing delays. If you need submission forms,
call NCS customer service at 1-866-627-2646 ext. 212.
Optional Services - If you want any of the optional
services such as "Expedite", "Submit
Coins for Grading" or "Grade Protection"
you must check the appropriate boxes on the submission
form.
Updating Dealer Information - In the coming
weeks, some of our dealers and authorized submitters
will receive forms to complete to update their membership
files. This information is extremely important and helps
us process and track your submissions, manage your account
and provide better customer service. This information
is required as an Authorized Dealer and Submitter.
Accepting
Coins from your Customers
NCS only accepts submissions from its Authorized Dealers,
ANA members in good standing and paid Collector's Society
members. NCS does not accept coins directly from the
public. Only Authorized Dealers can submit coins on
behalf of the public or their clients.
Public submissions must be submitted under the dealer's
NCS number and a Third Party Consent Agreement must
accompany the submission. This is a very important document
and is designed to ensure the owner of the coins understands
the services provided. It also limits the dealer's liability
when submitting coins that are not his or her own.
When submitting coins from your clients, keep in mind
that coins that were not conserved are returned by NCS
and coins that were graded after conservation will be
returned by NGC in separate packages. Be sure to have
a copy of the invoice for your records so you can get
the coins back to the right person.
NCS allows its member dealers to add a surcharge to
submission fees. Only Authorized Dealers may submit
coins from the public. If you are interested in taking
submissions from your clients, refer to the information
on public submission in your dealer packet. If you need
a copy of the Third Party Agreement call NCS customer
service at
1-866-627-2646 ext. 212.
NCS Featured
in Coin World
NCS is featured in the April 22nd edition of Coin World.
Starting on page 1 with color before and after photographs
of a recent submission, the article provides information
on the company, our services and clarifies some of the
common misconceptions about conservation, cleaning
and restoration.
"This article is a step in the right direction
for Coin World in trying to get the facts straight and
report accurate information," says David Camire,
NCS Director of Operations. "In the future, we
hope to be able to provide informative articles on conservation
to numismatic publications and promote a better understanding
of conservation and preservation of coins versus cleaning
and restoration."
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